This article serves as a supplementary resource to our main Helper application article (click me). If you have read that article and wish to receive more information, you are in the right place!
Below we have answered many of the common questions we receive in regard to Helper applications. Please be sure to read this article carefully before contacting staff for support.
Who reviews applications?
Currently, SourMatthew is the only staff member who will respond to your application. Within 3-4 weeks of submitting your application, you will receive an email explaining whether you have been accepted or denied.
Why does it take 3-4 weeks to get a response?
As mentioned above, we have one staff member who processes applications at this time. While this may change in the future, please be mindful of the workload it takes for one person to process hundreds of applications each week. In addition to just responding to applications, a lot of background work goes into adding new Helpers that SourMatthew also handles.
What happens if my application gets denied?
You will receive an email explaining why you were denied, and what you can improve on for next time around. Typically, applicants are denied for 30 days and are encouraged to spend that time working with the feedback provided to them.
What happens if my application gets accepted?
You will receive an email informing you that you have passed the application stage, and that you are moving on to the next step. At this time, your activity on all Hive platforms is taken into consideration. You will receive further information soon after you receive the initial acceptance email. Please note that you can still be denied after having your application pass the first stage.
If my application gets denied, can I reapply with the same application?
Your answers to your previous application will be included in your denial message, and you are welcome to use your answers next time. That being said, please take note of the feedback you were given. If you are being asked to include more detail, you should spend time building on top of your previous answers. You can also start from scratch if you wish.
Will the feedback I receive in my denial message be personal to me?
Yes and no. Since we have processed several thousands of applications since Hive Bedrock was launched, we have gained a lot of wisdom as to what we want to see in an application. Your denial message may look similar to others, however that does not devalue the feedback given to you. The advice we are giving you is, quite literally, exactly what we are looking for in a Helper applicant. Please take the advice seriously, even if every word wasn't custom written just for you.
Can I request further feedback after receiving the denial message?
Absolutely! Respond in the same email conversation you were denied in asking for further feedback, and we will happily provide further insight, if more insight is available beyond the base denial message. As said before, our messages are based on lots of experience; we may not have further advice than what we have initially given you.
Does it matter how many times I have been denied?
There is no limit to how many times you can apply. However, if you are applying several times and getting the same/similar feedback over and over again, we may ask that you take a longer wait between applications to ensure you spend more time taking our feedback. Applying over and over again without spending time working on your application will not yield different results. If you have received the same feedback more than once, that information is still relevant to you.
I have been punished on the Hive server or Discord before, can I still apply?
Your infractions on all platforms will be taken into account when you apply, but if you have learned from your mistakes and can show us that throughout your application, you will not be automatically denied for having punishments. We also recommend that you wait at least 4-6 months after your most recent punishment has ended before applying.
Can I apply for the Admin rank instead of the Helper rank?
No, we do not take applications for the Admin role. Admins are selected by hand, and they are not always selected from the Helper group. Becoming a Helper has absolutely no guarantee to make you an Admin later.
Can I change my Gamertag after applying?
We ask that you wait to change your Gamertag until you have received feedback on your active application. You can change your Gamertag before submitting your next application.
I don't have the Hive Plus rank, can I still apply?
Yes you can, and whether you have a rank or not will have absolutely no affect on your application. We care more about your activity and friendliness than your rank.
Do I have to have a forum account to apply?
While having a forum account is not required, it is strongly recommended that you familiarize yourself with all Hive platforms before applying - this includes the forums.
Why do I have to be at least 14 years old to apply?
Two reasons: We cannot store information of people under a certain age, and since we do ask for your name, email, etc, we must be mindful of who is applying. Secondly, providing assistance to players on the server often times requires a fair bit of experience that younger players have not had yet. You will sometimes have to deal with situations that may be hard to handle if you are younger. That is not to say that younger players are not capable of being a Helper, but we have found that being 14 years old gives enough experience for some players to apply.
Why do I have to have a Discord account to apply?
The Hive Games Discord is one of the most important places for our staff to be helping in. Having access to a Discord account and gaining experience with the platform is very important to being a Helper.
Why do I have to have a microphone to apply?
We use voice communication as one of the primary ways of providing information to our staff out-of-game. While you don't have to talk all the time, having the option to speak in our voice meetings and events is integral.
Why can't I be staff on another server to apply?
Being a helper, moderator, admin, owner, etc on another server makes it very difficult to fully immerse yourself in the Hive community. One of your staff roles will end up taking priority over the other; even if that priority is Hive, we do not want to be the reason your role on the other server is neglected. You must relieve any active roles you have on other servers before applying.