The Hive is currently down for scheduled maintenance, which is why you are seeing the Join Failure message. Please refer to our updates post for more information.

When we're unable to process your join, you'll see the following message:

We couldn't process your join. Visit:

When you receive this error, there is most likely something wrong on The Hive's end. Here's how to further troubleshoot:

  • Check our updates website to see if there is an active outage or incident, that might be causing this message.
  • If your device supports this, try joining a different region using our direct IP addresses

If there are no active incidents, and you can't join a different region, please contact our support team. Provide them with at least your Xbox Live Gamertag (username, display name).