When we're unable to process your join, you'll see the following message:
We couldn't process your join. Visit: hivebe.link/joinfail
When you receive this error, there is most likely something wrong on The Hive's end. Here's how to further troubleshoot:
- Check our updates website to see if there is an active outage or incident, that might be causing this message.
- If your device supports this, try joining a different region using our direct IP addresses
If there are no active incidents, and you can't join a different region, please contact our support team. Provide them with at least your Xbox Live Gamertag (username, display name).