Home Common Problems and Questions

Common Problems and Questions

I can't see chat

Information for players unable to receive chat messages.

What versions of Minecraft does The Hive support?

Information about what versions of Minecraft we currently support.

Where can I find news and updates?

Where to go to find official updates about the development of The Hive.

I didn't get something that I purchased

What to do if you purchased something from our store but didn't receive it.

Playing behind a VPN or Proxy

Information about The Hive's policy regarding the use of VPNs and proxy services.

What commands can I use?

Information about the commands you can use on The Hive.

I'm having issues connecting to The Hive

Information and troubleshooting steps for players experiencing issues connecting to The Hive.

In-game images won't load on Nintendo Switch

Information about how to fix an issue that causes in-game images to not load on Nintendo Switch.

Information about the settings menu

Information about how to change your settings

Common Errors and Connection Issues

Common error messages and connection issues, and how they can be resolved.

Need help?

Can't find the answer to your question? Our player support team are here to help!

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