Common Problems and Questions
Where can I find updates about The Hive?
Where to go to find official updates about the development of The Hive.
I didn't get something that I purchased
What to do if you purchased something from our store but didn't receive it.
Playing behind a VPN or Proxy
Information about The Hive's policy regarding the use of VPNs and proxy services.
I'm having issues connecting to The Hive
Information and help for players experiencing issues connecting to The Hive.
In-game images won't load on Nintendo Switch
Information about how to fix an issue that causes in-game images to not load on Nintendo Switch.