It is not allowed to use a VPN or proxy service on The Hive.

You will not be banned for the use of a VPN or proxy service, however, we automatically reject logins from most services.

🤔 Why are VPNs and proxies not allowed?

We receive very little legitimate traffic from players who use these services; meanwhile, many problematic players use them. As such, blocking these services results in a better experience for regular players.

🌐 I need to use a VPN/proxy to access The Hive - how can I join?

If you have a valid reason for using a VPN to access our server, please contact our support team to see if we can assist you.

To submit an exemption request, please follow the steps below:

  • Visit our contact website by clicking here
  • Select Technical Support
  • Type 'VPN', and select VPN Exemption Request
  • Fill in the form, and make sure to include all of the requested information

Please understand that every case is judged individually, and our team reserves the right to deny or grant exceptions at their discretion.

❌ I am not using a VPN/proxy but can't access The Hive?

If your kick message mentions VPN/proxy services, but you are not using one, please contact our support team.

  • Visit our contact website by clicking here
  • Select Other
  • Fill in the form, and make sure to include all of the information below

You'll need to include your username and the IP address from which you're trying to access The Hive in your email, as we can't view this information for privacy reasons. We will remove this data after your support request has been handled.

You can find out your IP address by Googling "what is my IP" or going to this website - we'll need your "IPV4 Address".

🌏 I am using a VPN/proxy but can still access The Hive

Filtering may not yet be enabled in your region, or your service was not detected. There is no need to contact support, as the blocklists are constantly updated. You will not be banned for this.