It is not allowed to use a VPN or proxy service on The Hive.

You will not be banned for using a VPN or proxy service; however, we automatically reject logins from most VPN and proxy services.

🤔 Why are VPNs and proxies not allowed?

We receive very little legitimate traffic from players who use these services; meanwhile, they are often used by players who intend to break the rules. As such, blocking these services results in a better experience for regular players.

🌐 I need to use a VPN/proxy to access The Hive - how can I join?

If you have a valid reason for using a VPN to access our server, please contact our support team to see if we can assist you.

To submit an exemption request, please follow the steps below:

  • Visit our contact website by clicking here
  • Select Technical Support
  • Type 'VPN', and select VPN Exemption Request
  • Fill in the form, and make sure to include all of the requested information

Please note that every case is evaluated individually, and our team reserves the right to grant or deny exceptions at its discretion.

❌ I am not using a VPN/proxy, but can't access The Hive

If your kick message mentions VPN/proxy services, but you are not using one, please contact our support team.

  • Visit our contact website by clicking here
  • Select Technical Support
  • Type 'VPN', and select I am not using a VPN/proxy but can't access The Hive
  • Fill in the form, and make sure to include all of the information below

You'll need to include your username and the IP address from which you're trying to access The Hive in your email, as we can't view this information for privacy reasons. We will remove this data after your support request has been handled.

You can find out your IP address by Googling "what is my IP" or going to this website - we'll need your "IPV4 Address".

🌏 I am using a VPN/proxy, but can still access The Hive

You will not be banned for using a VPN, but the blocklists are constantly being updated, and it's likely that you will be blocked from joining in the future. There is no need to contact support regarding this matter.